1. 18-Month Warranty

2. Warranty Coverage

• Parts Damage: Damage to internal components due to manufacturing defects or material problems.
• Functional Malfunction: Failure of the product to operate properly, not caused by human error.

3. How to Request Warranty Service

• Contact Us:
  • Email: sales@modiwell.net
  • North America Customer Service Hotline: 1-978-712-8622 (Mon–Fri, 9 AM–6 PM EST),excluding statutory holidays.
  • Other Areas Customer Service Hotline: +86 139 2379 4030（Mon-Sun, 6 PM–9 AM CST）.
• Provide Information:
  Include the following in your email:
  • Order number：  
  • Description of the issue：
  • Photo or video clearly showing the problem：
• Await Review:
  Our technical team will review your request and respond within 1–3 business days with a follow-up plan.
• Resolution:
  Upon approval, we will provide a solution, which may include:
  • Replacement parts shipped free of charge.
  • Complete device replacement (if user is unable to replace parts themselves).
    Note: Modiwell reserves the right to deduct fees if the old device is not returned on time or does not meet warranty requirements.

4.Circumstances Not Covered by This Warranty (Disclaimer)

• Special Damages: We are not responsible for any incidental, consequential, or special damages.
• Unauthorized Repair: Damage caused by disassembly, repair, or modification by unauthorized Modiwell personnel or repair centers.
• Non-Original Parts: Replacement or repair using parts not officially provided by Modiwell.
• Accessories and Consumables: Normal wear and tear of accessories and consumables such as batteries and adapters, as well as damage caused by using non-original power cables.

5. Friendly Tips

• Check the product manual or FAQ on our website before contacting us:
  • FAQ: https://modiwell.net/modiwell-toilet-faqs/
  • Product Manual: https://modiwell.net/LE310-pdf
• Valid proof of purchase is required for all warranty claims.
• Modiwell reserves the right of final interpretation of this policy.