If you accidentally lose the white guide during use, please don't worry, we provide you with corresponding solutions and perfect after-sales guarantee.
Guide Loss and Temporary Replacement Plan
The guide is an important accessory of Modiwell dry flush toilet, which is used to accurately guide the bag into the guide wheel of the movement before the bag is automatically sealed to ensure the normal operation of the equipment.If you lose the guide, you can contact us to apply for a replacement. In order not to affect your normal use, while waiting for the new guide to be delivered, you can try to use the following items for temporary replacement:
- Stationery plastic ruler;
- Hard cardboard;
- Hard card (such as bank card, transportation card, etc.)
Size reference for temporary replacement of guide: The size of the guide is about 5.7 inches in length, 1.1 inches in width, and 0.07 inches in thickness. You can try to find a sheet-like item of similar size and certain hardness for replacement.
How to Use the Guide (Or Temporary Replacement)?
- Take out the guide or temporary replacement you found.
- Use it to guide the bag and insert it between the guide wheels of the toilet mechanism.
- After the bag is inserted smoothly, pull out the guide or temporary replacement.
- If you are using the original guide, please remember to put it back in place for next use.
Important:Temporary replacements may not be as smooth as the original guide in operation, please be careful when operating. We strongly recommend that you contact us as soon as possible to apply for a replacement of the original guide to ensure that your Modiwell dry flush toilet can get the best experience. At the same time, please rest assured that Modiwell products enjoy an 18-month warranty from the date of purchase. During this period, we will provide you with corresponding after-sales service. We hope that you will contact us for relevant consultations and applications. Modiwell always puts customer satisfaction first, and we will do our best to provide you with help and solutions. If you need to apply for a guide replacement or have any after-sales questions, please feel free to contact our team, we will serve you wholeheartedly to ensure that your Modiwell product is worry-free.